Q1: Are you a factory?
A1: Yes, we have mainly produced lamp ballasts since 1991. We have experienced product engineers to provide professional product solutions for our customers.

Q2: What is the minimum order quantity?
A2: Generally speaking, the MOQ is 50 PCS. But if we have enough goods in stock, then no MOQ request.

Q3. Can you accept small orders and make fast delivery?
A3: Yes, of course. There are enough ready products in our warehouse all the time, can make fast delivery for small and big orders.

Q4. Could JAMES supply OEM service?
A4: Firstly, let us know your requirements or application. Secondly, we quote according to your requirements or our suggestions. Thirdly the customer confirms the samples and places deposit for formal order. Fourthly We arrange the production.

Q5: How long is the delivery time?
A5: 7 to 20 days, depending on the detailed quantity and special package request.

Q6: What is the payment terms?
A6: T/T, Western Union, L/C.

Q7: Can you send samples?
A7: Yes, we can supply customers several pcs of free samples, but hope the express fee can be undertaken by your side.

Q8: Can you make customized products?
A8: Yes, a customized product is available. We develop new products every year.

Q9: How do I read your catalog?
A9: You can send us an email or contact our customer service.

Q10: Is it OK to print my logo on product?
A10: Yes. Please inform us formally before our production.